FAQ

How long will it take to receive my order?
Please allow 4 to 5 business days for order processing prior to shipping as all of my products are made in small batches for maximum freshness and potency.

Are the products all natural?
All our ingredients are natural, and organic where ever possible. In formulations containing water which must be preserved we use an ECO CERT preservative system called Geogard at a rate of 1% of the total formulation, leaving our product safe from molds and bacteria and still 99% natural. I use local ingredients and support local small business in my purchasing and labelling where ever possible.

Why is only about a pea sized amount of the Nourish face cream required?
Nourish is a concentrated formula which has the same volume of oils as it does waters; therefore you don’t need a lot. It is best to apply a small amount of Nourish to a slightly damp face, and then wait a few minutes before applying makeup if you have time.

What is the expected shelf life of Ilu products?
I make all my products in small batches for maximum freshness, potency, and effectiveness. There are no preservatives used other than in formulations containing water, and only 1% in those formulations. Products will be in their prime of potency if used within 6 months to 1 year. In the unlikely event of a product showing signs of spoilage please contact me for a replacement.

Once I start using commercial lip balms I can’t stop or my lips dry out, will this happen with Ilu?
No it won’t, many commercial lip balms have a large chemical load which can cause drying. Ilu lip balms contain only healing ingredients – organic coconut oil, organic unrefined shea butter, organic bees wax, and therapeutic grade essential oils. Dehydration can be a major cause of dry lips so keep up your water intake!

What is your return policy?
I am confident that you will be happy with any products that you order, if not you can return the product for a full refund minus shipping costs.

Do you test on animals?
Absolutely not, only on friends and family!

Do you offer wholesale pricing?
If you would like to sell my products in your shop or even to large groups of your friends that would be fabulous! Please email me for pricing at info@ilubotanicals.com

For any other questions not addressed here please feel free to email me and I’ll be happy to answer you.

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